Reference

Legal Framework for Your Account on meranti88

These legal terms cover how your account operates on meranti88, what data we hold, and how you can request changes — everything here applies to accounts registered and accessed where local law permits.

Jurisdiction-dependent accessDANA, OVO, GoPay wallet terms applyAccount data rights includedContact paths clearly listedUpdated when policy changes
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meranti88 Legal Framework for Your Account on meranti88
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How We Handle Your Data and Account Security

We take your account security and data handling seriously — not as a legal formality, but because your wallet details, login credentials, and transaction history need to stay in the right hands. Every account connection, whether you log in via mobile browser or switch between your phone and a shared device, is protected by session authentication that expires after inactivity. Below are the six areas we manage directly when it comes to your data, your account access, and how you interact with our legal policies.

Data We Collect

When you register, we collect your name, contact details, and the payment method you use — DANA, OVO, or GoPay. Transaction data is retained to support dispute resolution and account verification. We do not collect more than we need for account operation and regulatory compliance where applicable.

Cookie Policy

Our site uses cookies to maintain your login session, remember your preferred payment method, and track which games you accessed last so your mobile experience picks up where you left off. You can manage cookie preferences in your browser settings; disabling session cookies will require you to log in each visit.

Account Security Practices

Every login is verified via OTP sent to your registered mobile number. If you access your account from a new device — switching from your Android to another phone, for example — an additional verification step is triggered before the session opens. We recommend setting a unique PIN for your account separate from your DANA or OVO wallet PIN.

Data Retention

Account data is retained for as long as your account remains active and for the period required under applicable local regulations after closure. When you request account closure, we process the deletion of non-essential personal data within a reasonable period and confirm via the email address on your account.

Your Rights Over Your Data

You have the right to request a summary of the personal data we hold for your account, to correct inaccurate details, and to request deletion where permitted under local law. Submit these requests via the email support channel or through live chat — mark the message clearly as a data rights request so it goes to the right team.

Requesting Account Changes

To change your registered email, linked wallet — for example, switching from OVO to GoPay as your primary withdrawal method — or to update your mobile number, contact support with your current verified details. Account changes that affect payment routing require identity confirmation before they take effect.

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Reach Us About Legal or Account Questions

If you have a question about these legal terms, want to request a copy of your account data, or need to report a policy concern, our support team handles these directly. You can reach us through live chat inside your account dashboard, via email to our dedicated policy address, or through our Indonesia support line. Responses to data and legal requests are prioritised and handled separately from general account queries — so if you are writing about a legal matter, please note that in your opening message so it routes correctly.

Live Chat Open your account dashboard and tap the chat icon at the bottom of the screen. Our Indonesia support team handles legal and data queries through this channel — available around the clock for account holders.
Email Support For formal requests — data access, account closure, or policy clarification — send an email to our support address listed in your account settings. Include your registered email and the subject 'Legal Request' so our team routes it correctly.
Account Help Centre Your account dashboard includes a Help section with answers to common legal and policy questions. Search for topics like account data, wallet verification, or account closure to find step-by-step answers without waiting for a reply.

Legal Questions We Hear Most Often

These are the questions we get most often about our terms, your data, and how the legal framework around your account works. If you have a question that is not covered here, the live chat and email channels listed above are the fastest way to get a direct answer.

Access depends on local law in your specific region. We do not make claims about eligibility in any particular area — if online gaming is restricted where you are located, you are responsible for understanding that before using the account. We periodically review access status by region and may restrict accounts accordingly.

When you send funds from your DANA, OVO, or GoPay wallet to your meranti88 account, two sets of terms apply at once — ours and the wallet provider's. Each wallet has its own transfer conditions, spending limits, and dispute process. We recommend keeping the transaction reference your wallet generates in case you need it for any later query.

Send a data access request via email or live chat with the subject line 'Data Request'. Include your registered email address and, if possible, the mobile number linked to your account. We will compile a summary of the personal data held on your account and send it to your registered contact within a reasonable period.

Yes — you can request deletion of non-essential personal data when closing your account. Some data may be retained for the period required by applicable local regulations even after closure. We will confirm what has been deleted and what is retained for compliance reasons when we process your request.

If regulatory status changes in your region and access becomes restricted, we will notify you via the email or mobile contact on file before taking any account action where possible. Funds in your account at that point remain accessible for withdrawal to your linked wallet — DANA, OVO, or GoPay — during the closure window we provide.

Session cookies keep you logged in across pages and remember your last game session so you return to the same spot on mobile. Analytics cookies help us understand which sections of the account dashboard get used most. You can disable non-essential cookies in your browser settings without affecting your ability to deposit, withdraw, or play.

Use the email support channel and include 'Policy Concern' in the subject line. Describe the issue clearly — for example, if you believe your account data was used incorrectly or a transaction record is inaccurate. Our team reviews these separately from standard account queries and will follow up within the timeframe stated in our policy.

Yes, but wallet changes that affect withdrawal routing require identity confirmation first. Contact support via live chat or email, provide your current verified account details, and specify which wallet you want to link. Changes are processed after verification and take effect for your next withdrawal request.

Any login from an unrecognised device triggers an OTP sent to your registered mobile number before the session opens. This applies whether you switch from your usual Android to another phone or access via a different mobile browser. Sessions expire after a period of inactivity as an additional layer of account protection.

Yes — when we make material changes to our legal terms or data policy, we notify active account holders via the contact method on file, typically your registered email or a notification inside the account dashboard. We recommend keeping your email and mobile number current so these notices reach you without delay.

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